💬 All posts

The double edge of impatience in product management

6 Apr 2026

Impatience is one of the most underrated traits in product management. But the line between useful and destructive is thinner than most people realise.

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Software is never finished. Not everyone finds that obvious.

6 Apr 2026

What happens when you're working with people who come from a completely different relationship with the word "finished" — and why the collision of those two worlds tends to make both sides better.

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Unlocking your hidden potential: MARKT-PILOT's product roadmap

Jul 2025

A keynote from MARKT-PILOT's Parts Forum in Chicago on how our product roadmap would unlock revenue potential for machine and parts manufacturers.

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The one graph that will unlock elite-level hiring and team collaboration

3 Apr 2025

Strong teams have a broad spectrum of superpowers and work in a way that everyone benefits from each other's skills and experience.

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Your first win, the beginning of your pattern of success

1 Apr 2025

Whenever someone joins my team, the first thing I think about is how I help them get their first win and start building a pattern of success.

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Don't miss out on mentorship opportunities: broadening our definition of mentorship

May 2022

Mentorship doesn't have to be formal or structured. Some of the most impactful mentoring happens in everyday moments if you know where to look.

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Product evangelist John Cutler on becoming a catalyst for change

Mar 2022

A conversation with John Cutler about how product teams can become catalysts for meaningful organisational change.

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Overcoming impostor syndrome – tips for dealing with self-doubt

Oct 2020

Practical tips on recognising and overcoming impostor syndrome, drawn from personal experience navigating self-doubt in a fast-growing company.

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Built for You: how customer feedback informs what we ship

Sep 2020

A panel discussion on how conversations with customers shape Intercom's product decisions, from initial feedback through to feature launches.

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