Zendesk is a service-first CRM company that builds software designed to improve customer relationships.

Mobile products had been without leadership for six months, and lacked customer focus, direction, and structure. Responsible for remediating this unhealthy setup.

PM for 3 teams simultaneously, responsible for strategy, roadmapping, research, problem exploration, solution definition, and execution etc.

Developed a partnership with Fabric (Google, ex. Twitter) to drive increased adoption of mobile offerings.

Outcomes:

7X growth of Chat SDK and 2X growth of Support SDK.

Notable projects:

• https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/?_gl=1*hxv0qn*_ga*MzE3NzQ1ODA3LjE3MzM4MjE0Njk.*_ga_FBP7C61M6Z*MTczMzgyMTgwMi4xLjAuMTczMzgyMTgwOC41Ni4wLjA.*_gcl_au*OTcxOTA2MzkxLjE3MzM4MjE4MDQ
• Help Center redesign
• https://www.zendesk.com/newsroom/press-releases/zendesk-fabric-bring-customer-service-mobile-app-development-experience/
• Custom chat UI