Mathew Cropper | 🇮🇪 Dublin, Ireland
I scale Product / R&D teams. I help you to get over your roadblocks and build healthy, high performing, impactful teams.
I have 18+ years of experience in companies with real product and design craft in their DNA. I'm currently bringing this experience to Markt-Pilot, a company with unicorn ambitions that's experiencing hyper growth and needs a product and organisation to match.
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Mat is truly one of the best product leaders I've had the chance to collaborate with over the course of my Customer Success career. He is customer-centric first and foremost, and even when he can’t produce an overnight solution, always endeavours to understand the problem and customer impact. He sees the commercial success of the organisation as an indicator of the success of his Product team, and feels accountable for those results. He consistently operates with a high level of respect for customer-facing teams, and is always willing to get on the front-line and engage with customers when things go wrong.
— Shannon Jaritz, VP of Customer Success at SoSafe
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He has a rare mix of empathy and motivational abilities, while also being able to zoom into the product nitty gritty and zoom out to ensure teams grasp the big picture. All of this enabled him to lead one of our most ambitious Messenger releases ever.
— Brian Donohue, VP of Product at Intercom
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I watched and learned from him as he navigated incredibly ambiguous problem areas while launching Intercom’s new Messenger and up-levelling our group’s strategy. He has strong product and customer intuition and isn’t afraid to be decisive, but Mat also has a knack for reaching into the depths to pull out the one metric or data point a group may need to build confidence in a decision.
— Christine Zdelar, Director of Product Manager at Intercom
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